Refund Policy

You may request a full refund of any WorkSpring subscription payment within 30 days of the date that payment was taken. This applies to first payments and to renewals, on both monthly and yearly plans. You do not need to give a reason.

Approved refunds are returned to the original payment method. Processing typically takes 3–10 business days depending on your bank or card issuer.

Email support@workingspring.com from the address on your account, or reply to any Paddle receipt. Include the order or receipt number if you have it. We aim to respond within one business day.

Because Paddle.com is the Merchant of Record for all WorkSpring orders, refunds are issued by Paddle on our instruction. You may also contact Paddle directly using the details on your receipt.

Cancelling stops future charges but does not by itself return the current period's payment — request a refund as well if you want that period back. You can cancel any time from Settings, and you keep full access until the end of the period you have paid for.

After the 30-day window, subscription payments are non-refundable for the period already served, but you can still cancel to prevent the next renewal.

Your data is never deleted as a consequence of a refund. You keep read and export access to your customers, jobs, estimates, invoices and payment history, as described in our Terms & Conditions.

We may decline a refund where an account has been used in breach of our acceptable use rules, or where repeated refund requests indicate abuse of this policy. Custom Enterprise agreements are governed by their own signed terms.

WorkSpring — support@workingspring.com